Resume

My complete work history.

Multidisciplinary designer and systems-minded problem solver with a background spanning information technology, retail leadership, community events, and creative production.

Front Range Community College — Colorado

Full-time Student

2024-2025

  • Full-time student pursuing multiple certificates in Graphic Design, Multimedia Graphic Design, Video Production & Design, Web Design, Digital Imaging, and Small Business Ownership.
  • Coursework emphasizes Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects), HTML/CSS, and WordPress development.
  • Active participant in the campus design agency, collaborating on real-world creative projects for campus and community clients.
  • Illustrator course completed with honors.
  • GPA 4.0 to date.
  • Artwork featured in the Synergy Art Show, May 2025.
  • Building a professional portfolio that bridges design, photography, and entrepreneurial practice for creative business development.

Aqua-Hot Heating Systems — Frederick, CO

Tier II Technical Support

2022

  • Provided advanced troubleshooting for OEM hydronic heating systems used in RVs nationwide.
  • Authored SOPs to streamline internal response and documentation practices.
  • Factory Authorized Service Technician certification.

O’Reilly Auto Parts — Fort Lupton, CO

Parts Specialist → Retail Service Specialist → Assistant Manager → Store Manager

2017–2022

  • Directed daily operations, staffing, inventory accuracy, merchandising, and cash controls for a busy retail location.
  • Coached a high-performing team in parts expertise and customer experience; improved service consistency and retention.
  • Delivered community outreach and outside sales activities aligned to store KPIs and seasonal demand.
  • Certified Parts Professional (completed ahead of standard timeline).

Carbon Valley Parks & Recreation District — Frederick, CO

Special Events Assistant

2014–2016

  • Planned and executed public events and sponsorships (5Ks, festivals, craft fairs) with cross-department coordination.
  • Supported marketing, vendor relations, volunteers, and web updates during the District’s move to CivicPlus.

Jefferson High School — Edgewater, CO

Choral Accompanist / Assistant Coach (part-time)

2009–2011

  • Provided rehearsal and performance accompaniment for the choral program.
  • Supported event preparation, program layout, and concert logistics.

Full-Time Parent — Colorado

Family Operations & Community Engagement

2008–2015

  • Managed budgeting, logistics, scheduling, and academic/extracurricular coordination.
  • Volunteered in community programs; maintained freelance creative work and continuing education.

Colorado Foundation for Water Education — Denver, CO

Office Manager → Interim Executive Director

2005–2008

  • Managed operations (IT, HR, accounting), membership, and grants for a statewide nonprofit.
  • Coordinated educational tours, conferences, and fundraising; supported board relations and strategy.

Wagner Equipment Company (Caterpillar Dealer) — Aurora, CO

Service Systems Support Coordinator

2000–2003

  • System administrator for Cognos BI; built reports, validated data, and trained end users across branches.
  • Developed Access/SQL tools to process AS/400 data and model service workflows; documented standards.

Denver Public Schools — Denver, CO

Hotline Technician I

1998–1999

  • Provided technical support for Windows/Mac users; supported Microsoft Office adoption and Access databases.
  • Assisted with software evaluation and end-user training.

The UnCover Company — Denver, CO

Scanner → Customer Service Rep II → Technical Support Lead

1994–1998

  • Delivered technical support for international document delivery clients in a 24×7 environment.
  • Created Access databases for workflow tracking and publisher/client information.
  • Earlier role as Scanner (1994–1996): document retrieval and scanning; built tracking tools.

Denver Museum of Natural History: Gates Planetarium — Denver, CO

Volunteer, International Association for Astronomical Studies (IAAS)

1990–1995

  • Installed research software, co-taught astronomy classes, and presented planetarium programs.
  • Produced live video feeds of lunar/solar events for broadcast; received multiple service awards.

Education & Certifications

  • B.S., Computer Information Systems Management — Colorado Christian University (GPA 3.8)
  • Certificate, Fundamentals in Multimedia Technology — Front Range Community College (GPA 4.0)
  • Certificates in progress (FRCC, 2025): Graphic Design, Web Design, Multimedia, Video Production & Editing, Small Business Ownership
  • Certifications: O’Reilly Auto Parts Certified Parts Professional; Aqua-Hot Factory Authorized Service Technician; MOUS Access 97 (Expert)
  • License: Federal Communications Commission (FCC) Amateur Radio License: Technician Class — KD0OTU

Skills

  • Design: Adobe Illustrator, InDesign, Photoshop, After Effects, Premiere Pro
  • Web: HTML5, CSS3, JavaScript, WordPress, SQL/MySQL
  • Systems: Windows/Mac, Cognos BI, MS Office, AS/400 basics
  • Strengths: Brand systems, production design, event coordination, documentation, training